Casino Guest Service Tip - Aspire to Be Only the Best
November 17, 2004 -- Casinos provide outstanding guest service when their employees are at their best, giving 100 percent at all times.
The following service tip on being the best is provided by Robinson & Associates, Inc., a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService.com.
Service Tip: You want to be the best! You want to be better than just good. In order to be the best, you must give 100 percent. Give it all youve got whenever you are at work because on the property, youre part of the entertainment. This means youre on duty 100 percent of the time.
Robinson & Associates is an Annapolis, Md.-based guest service consulting firm that provides specialty guest service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at mbaird@casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the companys chief executive officer, is author of Gaming Guest Service from A to Z.