Getting started, payment methods and troubleshooting, find answers to your online casino questions

In this section of FAQ you will find instructions and information that will get you going on cruise control at the online casino. This is where you are taken step by step and guided through the process of downloading the software, the different payment methods available and what type of bonuses are offered. Any question you have, find the answer here!

What do I have to do in order to play at the online Casino?

In order to play at the online you must first download the FREE software

The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in you own browser, due to the fact that all the casino graphics and multimedia affects are already installed on your computer, and only small packets of information are transferred between you computer and our servers. This makes gambling at the Casino faster and the gaming experience more fun and reliable.

How long should the download process take?

The average download time is 1 minute using a standard 33KBS modem. In cable and ADSL connections, download takes no more than a few seconds. You have to remember that download is only necessary for the first time you play at the casino, after that – the program is available from your computers 'Start' menu and/or your computer’s desktop.

Is there a bonus with my deposit?

Special bonuses and promotions are offered at the online casino, including a special deposit method bonus. For more information on this offer, please visit the promotions page or speak to one of the friendly 24/7 online support representatives.

How Do I make a deposit into my account?

In Order to make a deposit you must first download the free online casino Software. For complete step-by-step instructions on downloading and installing 32 Vegas Casino software, go to the getting started section. After that, you need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your personal account.

Start the program, and select the "Real Money" option. Enter your real username and password in the Login window. Select "Cashier” in the lobby followed by selecting your desired deposit method.

Many payment methods are offered: NETeller, InstaCash, Citadel, OnDemandFunds, Moneybookers, FirePay, Click2Pay, Central Coin, eWalletXpress, EcoCard, PaysafeCards, INSTADEBIT, UseMyBank, Credit Card, Maestro/Switch and Solo, Bank Draft, Wire Transfer, Instant Wire Transfer.

Click on the tab of your prefered payment method. You will then be asked to enter some details. (Example: Credit Card number, Neteller account number...). Then choose the amount you wish to deposit, click on deposit, and wait a few seconds. That's it! The money is in your account! You can start playing and make some serious cash!

How long will it take to process my deposit?

Depositing at 32 Vegas Casino is easy and quick with all of our payment methods.
With the following exceptions:
Bank Draft - 10-21 Days
Wire Transfer - Up to 5 Days
Instant Wire Transfer - Up to 1 hour (upon receipt of Wire Transfer)

Is using my credit card at the online casino safe?

It is absolutely safe. The best available security measures are available at the online casino, such as a high security SSL server with a 128 bit encryption and a state of the art Firewall to protect all personal information, making all your data 100% secure. In fact, using your credit card at the 32 Vegas Casino is much safer than using it at your local department store. The casino is also a Verisign secured site. For further information, visit the Security section.

How Do I withdraw my winnings?

To cash out money from your personal account:

• Click on the "CASHIER" button in the lobby.
• Click on "Withdraw".
• Choose one of the cash out options at the Cashier.
• Fill in the required information.

When you submit a withdrawal request, its status is labeled as "waiting",
which means that your request has been accepted and is being processed.

All withdrawal requests are processed within four (4) business days after the date of the request. However, please note that the casino reserves the right to withhold withdrawals above the amount of $5,000 for security checks until the reception of all the required documents, at which stage the withdrawal will be processed.

During this time you can cancel your withdrawal request and return these funds into your personal casino Account.
By canceling your withdrawal request, your account is credited back and you can play, without having to submit a new deposit.

• Please note:
  The withdrawal-processing period is different for VIP Players.
• Please note:
  Players will be allowed to withdraw no more than $10,000 (or the equivalent amount in EURO or GBP currency) per month, not including progressive Jackpot winnings. If the amount to be withdrawn is superior to $10,000 (or the equivalent amount in EURO or GBP currency) the remaining discrepancy will be placed back to the player's account, for the player to withdraw one month later.

You can track the status of your withdrawal requests at any time by entering the cashier and selecting the “Transaction history” screen. The status column in this screen identifies each transaction’s exact phase.

Can I withdraw my bonus?

Yes, you may withdraw your bonus once you have met the wagering requirements.